Frequently Asked Questions
Please know we feel just the same way you do about seeing your package delayed. It is well known now that the USPS and all carriers can experience lower staffing counts and other challenges COVID-19 has brought to the shipping industry. We want to best accommodate our amazing nursing community, so while most of the packages we have sent are arriving within the expected time frame, give or take a few days, there are times when packages will be delayed for up to 2 weeks past it's delivery date.
If your tracking information says the package is in transit but arriving late, please allow up to 2 weeks from the shipping date to pass for the arrival of your package. 99% of the time packages will be delivered by then. If it has been past 2 weeks since your shipping date, you can either ask for a refund or we can send you another shipment.
We understand how frustrating it is to have an important package delayed in the mail, and we thank you for your patience and support during this time. We are always here to answer any questions and to help make sure you are taken care of, so please email us at firstname.lastname@example.org!
Due to Covid-19 USPS does not always do hand scanning at this time to reduce transmission of germs. Just because the tracking isn’t updated does NOT mean your package isn’t moving. Packages are all sent through priority mail and typically take 2-3 business days to get to you.
EXAMPLE: if your label was created Friday, you should receive your package around Tuesday or Wednesday as Sunday there is no mail delivery. Please wait to email us until enough time has passed as we have a large volume of emails currently.
We offer 3 different calendar versions of our Student Nurse Planners throughout the year, and typically open a pre-sale one month before the release date. We also make a customer waitlist available 2-6 months before the scheduled release date.
- January-December Dated Planners
- Undated Planners
- August-July Dated Planners
* 2021 UPDATE: While we were looking to have our 2022 dated Student Nurse and Nurse Planners available in November, after speaking with our production company again, and seeing the impacts of the current supply chain/shipping challenges going on across the country and world right now (including a short supply of paper/cover stock), we are unsure at this time if we are going to have our dated 2022 planners by the end of this year. We may not be able to offer those until the beginning of 2022. We are making plans to work around this in the meantime with some new upcoming product offerings that will be launching this month!!! We have exciting things on the way, and you can sign up here to receive our email updates and scroll down to inbox me!
We do have our UN-DATED Student Nurse Planner waiting list up, and these are due to arrive at the end of November and you can sign up here to be the first to know when they are available for purchase.
Every full calendar year we update the look and content of each planner. Just like your phone, we label the updated planners by a version number, 2.0, 3.0, etc for each calendar year. Version upgrades include changes in colors, layouts, internal pages such as trackers, lists, divider tabs, stickers. The weekly questions and activity/learning pages all get upgrades in content, while some pages explaining disease processes stay the same. We also add the most up to date educational information so we can provide the highest level quality of planners for our medical community.
Currently our planner covers change with each new calendar year. We now have a few color options to choose from on each product page. We plan to expand these options in the future as we grow. At this time covers are not customizable.
ABSOLUTELY! The Student Nurse Planner takes ‘the hard stuff’ about medicine/pathology and made it SIMPLE. We have a large amount of high school students that have not taken a college level course who are able to fully comprehend our activity pages and learning pages. You don’t need to be in college to understand Congestive Heart Failure. We break it down for you no matter what level you are!
Definitely! The Critical Care Nurse Planner has over 100 pages of advanced topics that will provide an advanced nurse with helpful resources for their school, shifts, or beginning of a critical care profession. We have a lot of veteran nurses that have used this planner and our new grad nurses that utilize this planner as well. Our nclex style questions are more on the moderate to difficult range, but the rationales in the back are extremely helpful for education purposes. We cover balloon pumps, Lvads, hemodynamics, sedation, CRRT, ARDS/Prone, and so very much more.
Our UNDATED planner is just that- NO DATES! Yes you still have the monthly, weekly views, but the dates are not pre-printed. We DO provide stickers in the back of the planner so you can fill this in yourself. This means you can start your planner at anytime you’d like and not waste pre-dated months. Additionally, you have the freedom to skip a month if you haven’t filled it in so you can customize your planner any way you’d like. We know not all nursing programs start at the same time, so this gives you the freedom to utilize the planner’s learning pages before you even start school!
We now offer a digital version of our Undated Student Nurse Planner. We have additional digital planners in production and will be available soon!
The digital planner is an instant download, and is not a physical product. You will need to have the GoodNotes or Notability App installed on your Apple device, or Noteshelf App for your Android device. You can find & download GoodNotes or Notability in the Apple App Store and Noteshelf on Google Play on your device.
Upon purchase, you will receive an email with instructions to download your PDF file of the digital Student Nurse Planner. After downloading the file, you can import the Student Nurse Planner into GoodNotes or Notability for Apple, or Noteshelf for Anroid.
**For videos on how to use the planner, see our tiktok @JennRekMed
Step 1: Please have the GoodNotes or Notability or Noteshelf app installed on your device.
Step 2: Click on the download link in your email to download the PDF file to your device. If you can't find your download, please click here for help on locating the file on Apple devices, and click here to find the file for Android devices.
Step 3: Open the GoodNotes or Notability or Noteshelf App and import the file into the app.
For help with GoodNotes, click here.
For help with Noteshelf, click here.
**When you log into GoodNotes or Notability or Noteshelf, it will sync your files across your devices. More info on sync can also be found on their supports pages in the links above.
You are allowed 2 download attempts during a 2 week time period. If you have any issues, please email email@example.com and have your download email handy with your order information so we can assist you!
7 x 10, and approx 225 inner pages, 15 divider tabs, and 6 sticker pages (this may very slightly among planners).
We do accept bulk orders, meaning orders including 10 or more planners at once. We are unable to offer free shipping on bulk orders, but we can offer a discounted shipping rate depending on the quantity. Please email us at firstname.lastname@example.org to discuss your needs, quantity, and contact information for us to discuss rates and create a separate invoice.