Frequently Asked Questions
Please know we feel just the same way you do about seeing your package delayed, especially so close to the holidays. It is well known now that the USPS and all carriers are beyond overwhelmed this season with lower staffing counts and other challenges COVID-19 has brought to the shipping industry. While most businesses have said they are choosing to not issue reorders or refunds as long as the package says it is late but in transit, no matter how long that takes, RekMed is taking a different approach to try and best accommodate our amazing nursing community. While most of the packages we have sent are arriving within the expected time frame, give or take a few days, there are times when packages will be delayed for up to 3+ weeks but are still arriving at their destination.
If your tracking information says the package is in transit but arriving late, please allow up to 3 weeks from the shipping date to pass for the arrival of your package. 99% of the time packages will be delivered by then. If it has been past 3 weeks since your shipping date, you can either ask for a refund or we can send you another shipment. If it has been less than 3 weeks from your shipping date and you would like to cancel your order for a refund, you will need to pay the $14.00 package interception fee for us to have your package rerouted back to us before receiving your refund.
We understand how frustrating it is to have an important package delayed in the mail, especially this time of year, and we thank you for your patience and support during this time. We are always here to answer any questions and to help make sure you are taken care of!
Due to Covid-19 USPS does not do hand scanning at this time to reduce transmission of germs. Just because the tracking isn’t updated does NOT mean your package isn’t moving. Packages are all sent through priority mail and typically take 2-3 business days to get to you.
EXAMPLE: if your label was created Friday, you should receive your package around Tuesday or Wednesday as Sunday there is no mail delivery. Please wait to email us until enough time has passed as we have a large volume of emails currently.
We offer 3 different calendar versions of our Student Nurse Planners throughout the year, and typically open a pre-sale one month before the release date. We also make a customer waitlist available 6 months before the scheduled release date.
- Our dated Jan-Dec 2021 Student Nurse Planner 2.0 and Jan-Dec 2021 Critical Care Nurse Planner will be available for purchase starting November 1st, 2020. We currently have a pre-sale open now so you can be sure to purchase a planner before they sell out.
- We are going to be releasing an UNDATED version of the Student Nurse Planner 2.0 in January/February 2021. You can sign up for the waitlist here.
- We are going to be releasing a dated August-July 2021 Student Nurse Planner 2.0 on June 1st of 2021. A waitlist to sign-up for alerts will be made available at the beginning of 2021.
Yes! Every full calendar year we update the look and content of each planner. Just like your phone, we label the updated planners by a version number, 2.0, 3.0, etc for each calendar year. Version upgrades include changes in colors, layouts, internal pages such as trackers, lists, divider tabs, stickers. The weekly questions and activity/learning pages all get upgrades in content, while some pages explaining disease processes stay the same. We also add the most up to date educational information so we can provide the highest level quality of planners for our medical community.
Currently our planner covers change with each new calendar year. We now have a few color options to choose from on each product page. We plan to expand these options in the future as we grow. At this time covers are not customizable.
ABSOLUTELY! The Student Nurse Planner takes ‘the hard stuff’ about medicine/pathology and made it SIMPLE. We have a large amount of high school students that have not taken a college level course who are able to fully comprehend our activity pages and learning pages. You don’t need to be in college to understand Congestive Heart Failure. We break it down for you no matter what level you are!
Definitely! The Critical Care Nurse Planner has over 100 pages of advanced topics that will provide an advanced nurse with helpful resources for their school, shifts, or beginning of a critical care profession. We have a lot of veteran nurses that have used this planner and our new grad nurses that utilize this planner as well. Our nclex style questions are more on the moderate to difficult range, but the rationales in the back are extremely helpful for education purposes. We cover balloon pumps, Lvads, hemodynamics, sedation, CRRT, ARDS/Prone, and so very much more.
Our UNDATED planner is just that- NO DATES! Yes you still have the monthly, weekly views, but the dates are not pre-printed. We DO provide stickers in the back of the planner so you can fill this in yourself. This means you can start your planner at anytime you’d like and not waste pre-dated months. Additionally, you have the freedom to skip a month if you haven’t filled it in so you can customize your planner any way you’d like. We know not all nursing programs start at the same time, so this gives you the freedom to utilize the planner’s learning pages before you even start school!
As our business grows, we have major plans in the works for a medical line of planners that will cover a range of professions, including Med Students, Paramedics, and Vet techs, Dental, etc. Stay tuned :) Our planner system is also patent pending.
7 x 10, and approx 225 inner pages, 15 divider tabs, and 6 sticker pages (this may very slightly among planners).
We do accept bulk orders, meaning orders including 10 or more planners at once. We are unable to offer free shipping on bulk orders, but we can offer a discounted shipping rate depending on the quantity. Please email us at firstname.lastname@example.org to discuss your needs, quantity, and contact information for us to discuss rates and create a separate invoice.